How to set up 2-Factor-Authentication using Google Authenticator app?

You will need to set up 2-Factor-Authentication in order to access the company app if your organisation administrator has enabled ‘'2-Factor Authentication’' option for specific or all users.

To set up 2-Factor-Authentication using Google Authenticator app:

1. Login to your company app with valid credentials.
   
   If your organisation has 2FA enabled, you will see an on-screen guide on how to set up 2-Factor-Authentication using Google Authenticator app.

2. Install Google Authenticator app. Here are the download links:
   Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en
   iOS: https://apps.apple.com/us/app/google-authenticator/id388497605

3. Open the Google Authenticator app and select the option to ‘Scan the barcode’
   In case you are setting up 2FA using the same device, select ‘Enter key manually' option

4. Go to your company app

5. Scan the barcode
   In case you selected the option to enter the key manually, click on ‘Can’t scan barcode?' in your company app and copy the long key shown in your company app and paste it in the Google Authenticator app along with your email address in the provided fields and save the details

After successfully setting up 2FA, you will get the 6-digit one time password within the Google Authenticator app which is valid for 30 seconds. Quickly enter or copy-paste the 6-digit code in the fields provided in your company app and click ‘Verify’.

Once successfully verified, you can access your company app. This is just one time set up. After that, you can access your company app by entering the valid credentials and providing the 6-digit codes generated by the Google Authenticator app.

In case there is any question, please feel free to write to us at support@tchop.io.