FAQs for Readers

App installation and overview

• How do I install my company app on my mobile devices?
• How do I update to a newer version of my company app?
• Supported Devices and Operating Systems
• Can I use the app offline?
• Can I install the app on multiple devices?

Login & Logout

• How do I log-in to the app?
• How do I logout of the app?
• How do I change/reset my password?
• I forgot my password. How do I set a new one?
• Why am I automatically logged out of the app?
• Why am I getting error message while trying to login in the app?

Personal app settings

• How to configure push messages?
• How do I change my screen name and profile image?
• How can I contact tchop for support?
• How do I change the language of my company app?

Content management with App

• What is the maximum size of video and audio files that I can upload?
• Why is the upload of my content failing?
• Why am I not able to play video and audio files in my app?
• How can I add content from inside the app?
• How can I use "Native Sharing" extension to add content to my company app?
• How can I access to dashboard from inside the app?

See all 14 articles

Chat

• Different chat groups
• How to join a public chat group?
• How to leave a public chat group?
• How can I delete a chat group?
• How can I create a group chat?
• How can I start a direct chat with a user?

See all 20 articles

2FA and App lock setting

• What is 2FA and phone-lock and why I need to activate it?
• How to setup phone lock on my mobile phone?
• How to set up 2-Factor-Authentication using Google Authenticator app?
• How do I login using 2FA?
• I lost/forgot my Google Authenticator device. How do I login?

Contact tchop

• Where to find help in case my query is not listed?