tchop team
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Who can comment in a card?
Anyone irrespective of user role who has access to the app and to the channel where the card with comment exists can comment in that card. In other words, there is no restrictions on who can commen...
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How can I comment in a card from backend?
Unfortunately, commenting in a card from backend is not possible as of now. But the good news is that it will be possible soon. To know more about it, please feel free to write to us at support@tch...
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How can I see in backend if comments are activated for a card or not?
If a card has comment function activated, there will be reference below the card showing the number of comments being posted in that card till date. If a card has comment Inactivated, ...
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Do we show past comments in card (if there was any) when comment is re-activated?
Yes, if a card has past comments, user will see all the comment history as long as the comment function is activated in that card.
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How to manage/block/delete comment in a card?
Unfortunately, managing, blocking and deleting comment in a card is not possible as of now. But the good news is that it will be possible soon. To know more about it, please feel free to write to u...
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What happens if comment was activated before in a card but it is now deactivated?
If comment function was activated before in a card but it is now deactivated - user will neither be able to read past comment nor be able to post new comment in that card. To know more, please fe...
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How to activate/deactivate comment in cards within read-only mix?
To activate/deactivate comment in cards within read-only mixes: Click on the ‘read-only’ mix Go to Source mix by clicking ‘Source mix’ Go to Edit mode of mix (if you want to ac...
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How to activate/inactivate comment in a card?
To activate comment in a card: Click on ‘Edit’ button on the top right corner of the card on which you want to activate comment Enable option ‘Enable comments for this card’ Cl...
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How to activate/inactivate comment for all cards in a mix?
To activate comment for all cards in a mix: Click on ‘Edit’ button on the relevant mix or ‘+ New mix’ if you are creating a new mix Click ‘More preferences’ Enab...
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Why am I seeing error messages like ‘Failed to send comment’ or ‘Failed to load comment’?
There can be many reasons why app is showing error message in comments. Some of the main reasons are: Admin has deactivated comment for that card: Sometimes it may happens that the administrator ...